• Contact Us
  • P.O. Box 711788
  • Salt Lake City, UT 84171
  • Email: Info@ViaValeron.com
  • Fax: (801) 562-1454
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Additional Options



RETURNS AND EXCHANGES

EXCHANGES/REPAIRS

If you'd like to exchange your item for a different size/style, we would be happy to assist you with your exchange*.

Here is the process to ensure a smooth exchange:

  • Please email us at info@ViaValeron.com within 14 days of receiving your package to let us know you will be exchanging your item.
  • Return the unused/unworn merchandise in our original packaging and include a copy of the packing receipt you received with the shipment. Please write us a quick note on the packing receipt to let us know that you are requesting an exchange for the items you are returning. This is so that we clearly understand what you’d like us to do when we receive your package.
  • We advise carefully packing your merchandise in bubble wrap and/or a padded mailer and shipping it via traceable means with insurance. We recommend USPS Priority Mail, FedEx or UPS. We can not be responsible for items that are lost in shipment or damaged when being returned.
  • Customers are responsible for all return shipping fees.

Our Mailing Address:

ViaValeron

P.O. Box 711788

Salt Lake City, UT 84171

USA


RETURNS

When something you’ve ordered isn’t what you’ve had in mind, and you’d like to return it for a refund, we are happy to issue you a hassle-free refund.*


Here is the process to ensure a smooth return:

  • Please email us at info@ViaValeron.com within 14 days of receiving your package to let us know you will be returning your item.
  • Return the unused/unworn merchandise in our original packaging and include a copy of the packing receipt you received with the shipment. Please write us a quick note on the packing receipt to let us know that you are requesting a refund for the items you are returning. This is so that we clearly understand what you’d like us to do when we receive your package.
  • We advise carefully packing your merchandise in bubble wrap and/or a padded mailer and shipping it via traceable means with insurance. We recommend USPS Priority Mail, FedEx or UPS. We can not be responsible for items that are lost in shipment or damaged when being returned.
  • Customers are responsible for all return shipping fees. Original shipping fees are non-fundable.

Our Mailing Address:


ViaValeron

P.O. Box 711788

Salt Lake City, UT 84171

USA


IF WE MAKE A MISTAKE...

Well, we’re only human after all. Please accept our most sincere apologies for any inconvenience! If we’ve made a mistake when packing your order we will get the problem corrected quickly and at no cost to you. Please send us an email at info@ViaValeron.com including your order number and the nature of the issue and we will get it resolved for you as soon as possible!


*PLEASE NOTE: We do not offer exchanges or returns on custom items, clearance, special order, loose beads or strands, or made-to-order items.



If you have any other questions about returns or exchanges, please don't hesitate to contact us at info@ViaValeron.com